SAFe POPM: Customer Centricity & Design Thinking practice questions
30 questions on Customer Centricity & Design Thinking, one of the 6 areas assessed in SAFe Product Owner/Product Manager. Untimed, with an explanation after every answer.
mediumCustomer Centricity & Design Thinking
What does customer centricity mean in SAFe?
Ready for exam conditions? 45 questions, 90 minutes, 80% to pass.
Mock examA worked example
A question from the bank with its answer and the reasoning behind it. Every practice question comes with an explanation like this one.
What is a persona used for in SAFe design thinking?
- AA profile of a representative user, used to keep decisions anchored to a specific person's context and goals(correct answer)
- BA role definition within the Agile Release Train
- CA category of feature in the ART Backlog
- DA stakeholder group entitled to attend the System Demo
Why
Personas make 'the user' concrete enough to argue with. Without one, teams design for an average user who does not exist and whose needs are, conveniently, whatever the team already wanted to build.