ITIL 5 exam format
40 questions in 60 minutes, 65% to pass. That means 26 correct answers, so you can afford 14 wrong.
| Questions | 40 |
|---|---|
| Time limit | 60 minutes |
| Pass mark | 65% (26 of 40) |
| Time per question | 90 seconds |
| Format | Closed book |
| Cost | ~$400 |
| Awarding body | PeopleCert |
| Prerequisites | None. Foundation is the entry point to the ITIL scheme. |
| In our bank | 499 questions · 12 full mock papers |
Verified against PeopleCert on 26 September 2026
What the numbers mean in practice
14 wrong answers is your entire margin
At 65% you have a workable margin, but it disappears quickly if a whole topic is weak. Practise by topic to find out which one before the exam does.
90 seconds per question
That is enough time to read a scenario carefully, which is what this exam requires — the questions are longer and several answers are usually defensible.
Closed book and proctored
PeopleCert proctors this exam, whether you sit it remotely or at a test centre. No notes, no reference material.
Topics assessed
ITIL 5 draws on 11 areas. The counts show how many practice questions we hold for each, which is a reasonable proxy for how much ground each covers.
- Continual Improvement20
- Digital Product & Service Management31
- Four Dimensions52
- General Practices52
- Guiding Principles93
- ITIL Value System36
- Product & Service Lifecycle46
- Responsible AI Practice27
- Service Management Concepts65
- Service Practices50
- Strategy & Experience Design27
How ITIL 5 compares
ITIL 5 exam questions
65%, which is 26 of 40 questions, in 60 minutes. It is a markedly lower bar than the Scrum.org assessments.
No. It is closed book and proctored, whether you sit it online or at a test centre.
PeopleCert issues ITIL certificates with a three-year renewal date. You keep it current by logging CPD points, taking another certification in the suite, or resitting.
Yes. PeopleCert offers the ITIL Foundation (Version 5) exam in English, French, German, Italian, Spanish, Brazilian Portuguese, Polish, Chinese and Japanese. Kwestio's practice questions are in English for now, so if you sit the exam in French, learn the French term alongside each English one.
ITIL 5 launched in February 2026 and is the current version. Take ITIL 5 unless an employer specifically requires the older credential. Much of the ITIL 4 core carries forward, so existing study material is not wasted.
Most candidates need 12 to 20 hours across two to four weeks. The vocabulary is the hard part rather than the concepts, because the exam tests precise definitions.
Try it under real conditions
Our mock exam uses the same 40 questions, 60 minutes and 65% pass mark.