Free ITIL 5 practice questions
499 ITIL 5 Foundation questions, untimed and free. Each one explains why the correct answer is correct — and why the plausible wrong ones are wrong.
ITIL 5 Foundation mostly tests vocabulary: precise definitions more than hard concepts. The main trap is ITIL 4 material — the service value chain and its six activities were replaced by the product and service lifecycle, with eight.
At 65%, you can afford 14 wrong answers out of 40. Practise topic by topic until you recognise every term without hesitating, then confirm it in a mock exam: 90 seconds a question.
ITIL 4 vs ITIL 5: what changed, and which to take →
The ITIL 5 exam is also offered in French, among other languages; these practice questions are in English. Which languages? →
What is the primary focus of service management according to ITIL 5?
Ready for exam conditions? 40 questions, 60 minutes, 65% to pass.
Mock examA worked example
A question from the bank with its answer and the reasoning behind it. Every practice question comes with an explanation like this one.
Which statement best describes a 'service' in ITIL 5?
- AA technical process for delivering software
- BA means of enabling value co-creation by facilitating outcomes(correct answer)
- CA contractual agreement between IT and business units
- DA collection of IT assets and configurations
Why
ITIL 5 defines a service as a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer managing specific costs and risks.