ITIL 5: Guiding Principles practice questions
93 questions on Guiding Principles, one of the 11 areas assessed in ITIL 5 Foundation. Untimed, with an explanation after every answer.
ITIL 5 keeps the seven guiding principles of ITIL 4 unchanged: focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate. Most questions describe a scenario and ask which principle it applies or violates.
Several traps recur. Start where you are means assessing the current state, not preserving it. Optimize and automate means optimising first, not automating everything that can be automated. The principles are not applied in a fixed sequence and none outranks the others: conflicts are settled by judgement. Design for experience sounds plausible but is not a guiding principle.
The ITIL 5 exam is also offered in French, among other languages; these practice questions are in English. Which languages? →
Which guiding principle recommends assessing the current state before making changes?
Ready for exam conditions? 40 questions, 60 minutes, 65% to pass.
Mock examA worked example
A question from the bank with its answer and the reasoning behind it. Every practice question comes with an explanation like this one.
What is the primary focus of the 'Focus on value' guiding principle?
- AReducing IT operational costs
- BUnderstanding and delivering what matters to service consumers(correct answer)
- CAutomating all manual processes
- DFollowing industry best practices
Why
'Focus on value' means understanding what matters to service consumers and ensuring everything the organization does contributes to value creation for them.