ITIL 5: Service Practices practice questions
50 questions on Service Practices, one of the 11 areas assessed in ITIL 5 Foundation. Untimed, with an explanation after every answer.
This topic covers the seventeen service management practices, developed within service management itself. The exam tests what each one is for: availability, capacity and performance, service continuity, monitoring and event management, service configuration, IT assets, release and deployment, service validation and testing, and the incident and problem management pair that most questions return to.
Most wrong answers are neighbouring practices. Incident management restores service quickly; problem management finds causes and manages workarounds and known errors. Release management makes new features available; deployment management moves components into live environments. Continuity covers disasters, availability covers agreed levels of uptime. Risk management is a general management practice, not a service one.
The ITIL 5 exam is also offered in French, among other languages; these practice questions are in English. Which languages? →
How many service management practices does ITIL 5 define?
Ready for exam conditions? 40 questions, 60 minutes, 65% to pass.
Mock examA worked example
A question from the bank with its answer and the reasoning behind it. Every practice question comes with an explanation like this one.
Which service practice ensures services deliver agreed levels of availability to meet business needs?
- ACapacity and performance management
- BAvailability management(correct answer)
- CService continuity management
- DMonitoring and event management
Why
Availability management ensures services deliver agreed levels of availability to meet business needs. It involves understanding availability requirements and ensuring services can meet them.